Shipping policy

NIVARA Shipping Policy

Thank you for shopping with NIVARA. We aim to process and deliver your order as quickly and safely as possible.

Order Processing

Orders are processed after they have been successfully placed and confirmed.

Processing may take additional time during weekends, public holidays, promotional periods, new collection launches, or periods of high order volume.

Once an order has been handed over to the courier, changes or cancellations may no longer be possible.

Delivery Within Sri Lanka

NIVARA delivers orders to locations across Sri Lanka through third-party courier services.

Estimated delivery times may vary depending on your location, courier availability, public holidays, weather conditions, high-volume sales periods, and other circumstances outside NIVARA's reasonable control.

Any delivery timeframe provided by NIVARA is an estimate only and should not be considered a guaranteed delivery date.

Shipping Charges

Applicable delivery charges will be displayed or communicated before the order is completed.

From time to time, NIVARA may offer free delivery for selected products, orders, promotions, or payment methods. Any free-delivery offer will be subject to the conditions stated at the time of purchase.

Orders paid through Koko or Mintpay are not eligible for standard free-delivery offers unless NIVARA specifically states otherwise. A delivery charge will apply to all Koko and Mintpay orders.

The applicable delivery charge for Koko and Mintpay purchases will be displayed or communicated during checkout or order confirmation.

Any additional charges relating to a selected payment or delivery method will be clearly communicated before the order is completed.

Cash on Delivery

Cash on Delivery may be available for eligible orders and delivery locations.

Customers are requested to provide a valid contact number and ensure that someone is available to receive the parcel.

Once a Cash on Delivery order has been dispatched, the customer is expected to accept the delivery.

Repeated refusal of confirmed COD orders, failure to receive parcels, or providing incorrect delivery information may result in NIVARA limiting Cash on Delivery availability for future orders.

Delivery Address and Contact Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name
  • Delivery address
  • Contact number
  • Any relevant delivery instructions

Please check your information carefully before placing your order.

If you notice an error after placing your order, contact NIVARA as soon as possible. We will try to update the information before dispatch, but changes cannot be guaranteed once the parcel has been handed over to the courier.

NIVARA will not be responsible for delays, failed deliveries, or additional courier charges caused by incorrect or incomplete information provided by the customer.

Delivery Attempts

Courier companies may contact the customer before or during delivery.

If a delivery attempt is unsuccessful because the customer cannot be contacted, is unavailable, refuses the parcel, or provides incorrect information, the courier may make another delivery attempt or return the parcel to NIVARA.

If an order has to be resent due to circumstances caused by the customer, additional delivery charges may apply.

Order Tracking

Where tracking information is available, it may be provided to the customer after the order has been dispatched.

Tracking information and delivery updates are managed by the relevant courier company and may not always appear immediately after dispatch.

Delayed Deliveries

Occasionally, deliveries may be delayed due to circumstances outside NIVARA's control, including courier disruptions, transportation issues, severe weather, public holidays, operational delays, or other unexpected events.

If your order is taking unusually long to arrive, please contact NIVARA with your order number and contact details, and we will assist you in checking the delivery status.

Damaged, Missing, or Incorrect Parcels

If your parcel arrives damaged, contains an incorrect product, or appears to be missing an item, please contact NIVARA as soon as possible after receiving the parcel.

Customers may be requested to provide photographs or videos of:

  • The parcel packaging
  • The courier/shipping label
  • The product received
  • Any visible damage
  • Any missing or incorrect items

Any replacement, exchange, return, or refund will be handled according to our Return and Refund Policy.

Pre-Orders

Selected products may occasionally be offered on a pre-order basis.

Pre-order items may require a longer fulfilment and delivery period than products currently available in stock.

Estimated availability or delivery dates will be communicated where possible. However, delays may occur due to suppliers, transportation, customs clearance, courier operations, or other circumstances outside NIVARA's reasonable control.

Where there is a significant change to the expected fulfilment of a pre-order, NIVARA will make reasonable efforts to inform the customer.

Free Delivery Promotions

Any free-delivery promotion offered by NIVARA may be subject to minimum order values, selected products, locations, payment methods, promotional periods, or other conditions stated at the time of the offer.

Unless specifically mentioned otherwise, free-delivery promotions do not apply to Koko and Mintpay orders, and the applicable delivery charge must be paid by the customer.

International Shipping

Unless specifically stated otherwise, NIVARA's standard shipping service applies to orders delivered within Sri Lanka.

If international delivery is offered for a particular order, shipping fees, delivery periods, customs duties, taxes, and any other applicable charges may vary depending on the destination.

Any customs duties, import taxes, or similar charges imposed by the destination country will normally be the responsibility of the customer unless NIVARA specifically states otherwise.

Contact Us

For any questions regarding your delivery or shipping charges, please contact NIVARA through our official customer-support channels.

For an existing order, please provide your:

Order Number
Customer Name
Contact Number

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