Cancellation policy

At NIVARA, we begin processing orders as quickly as possible after they are placed. Please review your order details carefully before completing your purchase.

Order Cancellations
If you wish to cancel an order, please contact us as soon as possible through our official WhatsApp, Instagram, Facebook, or other listed customer-support channels.

Orders may be cancelled only before they have been dispatched. Once an order has been handed over to the courier or dispatched for delivery, it cannot normally be cancelled.

If payment has already been made for an order that is successfully cancelled before dispatch, any applicable refund will be processed according to our Refund and Return Policy.

Cash on Delivery Orders
Customers who place Cash on Delivery orders are requested to accept the parcel once it has been dispatched. Repeated refusal of confirmed COD orders may result in NIVARA limiting Cash on Delivery services for future purchases.

Pre-Orders
From time to time, NIVARA may offer selected products on a pre-order basis. Estimated availability or delivery dates will be communicated when possible; however, these dates may change due to supplier, shipping, customs, or other circumstances beyond our control.

A pre-order may be cancelled before the item has been dispatched, subject to any specific conditions stated at the time of purchase. Once the pre-order has been dispatched, our normal Return and Refund Policy will apply.

Order Changes
If you need to change the size, colour, delivery address, telephone number, or another order detail, please contact us immediately. We will try to accommodate the request, but changes cannot be guaranteed once the order has entered processing or has been dispatched.

Out-of-Stock or Unavailable Items
In the unlikely event that an ordered item becomes unavailable after your order is placed, NIVARA may contact you to offer an alternative product, store credit, or a refund for any amount already paid.

Refunds
Approved refunds will be handled according to our Refund and Return Policy. Processing times may vary depending on the payment method or payment service provider used.

Contact Us
For any cancellation or order-related request, please contact NIVARA through our official customer-support channels as soon as possible and provide your order number, customer name, and contact number.

NIVARA — Wear Your Story.